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KnowledgeFest Keynote Kickoff

Plan on participating in this dynamic presentation Saturday morning to kickoff the day with "The Retail Doctor" himself, Bob Phibbs, the World’s Leading Expert on Brick-and-Mortar Retailers!


Presenting - The Retail Doctor - Bob Phibbs

When: Saturday, August 10 from 8:00 AM until 9:30 AM 

Location: Ballroom C

[Click Here to Reserve Your Seat*]


Sponsored by:

RF Diamond R Black

Keynote Presentation: You Can Compete: How to Stop getting Your Butt Kicked by Online Competitors


Description: Looking to attract more customers? What if you could get more from those you already have coming in the door? The flawed assumption nearly every traditional retailer makes is that they'll edge out their online competitors by beating them on price. But with rising costs in both leases as well as labor, this just isn't sustainable. However, there is one thing that brick and mortar retailers can do that by design online retailers won't ever do. In "You Can Compete," Bob outlines the startlingly simple but mostly overlooked insight that will help you to not just grow your profitability but reinvent your business as a whole. In this presentation, you’ll discover how to engage customers, make bigger sales, and sell more often. You’ll be inspired to upgrade the way you do business.”

Sales Keynote Speaker | Customer Service Speakers | Bob Phibbs

Find Out More about The Retail Doctor:

Bob Phibbs - The Retail Doctor

Twitter ID: @TheRetailDoctor


BPKF19Meet Bob Phibbs, The World’s Leading Expert on Brick-and-Mortar Retailers

Who is the champion of retailers? Before 1994, there wasn’t a champion because retail was already starting to lose ground to online competitors.

That’s when Bob Phibbs stepped into the fight to give brick-and-mortar retailers a fighting chance. The Retail Doctor launched in 1994 and for the past 25+ years, you’ve seen his work.

Bob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.

Sure, that’s impressive, but what makes Bob Phibbs the world’s leading expert on brick-and-mortar retailers? His client list. Bernina, Brother, Caesars Palace, Hunter Douglas, Lego, Omega, Hearts on Fire, Husqvarna, Vera Bradley, Yamaha - those are just a handful of the thousands of big and small brands who trust Bob Phibbs’ King Midas touch.

Bob Phibbs was named one of the top retail influencers of 2018, a recognition he is humbled and grateful to receive. He is also an American Express merchant advisor, IBM retail futurist, and RetailWire BrainTrust partner. His website and blog have been named Best On The Planet For Retail in both 2017 and 2018 by Feedbuzz and was listed on over twenty retail influencer lists in 2018, often as #1.

Yes, success doesn’t come without more than a few bright lights. Bob has made appearances on ABC, Fox, MSNBC, and PBS, among other networks. Bob and his work have also been featured in articles by Entrepreneur, The New York Times, and the Wall Street Journal. He also has provided business makeovers to The Los Angeles Times. He is a Top Voice on LinkedIn.

Bob knows what it takes to rock in retail because he’s spent 30 years in the trenches of retail ups and downs. He’s been a corporate officer, franchisor, and entrepreneur who fought his way to the top.

Bob’s direct influence generated the highest increase in sales from South Coast Plaza, the highest grossing mall in the USA. He is a member of the National Speaker's Association and Author's Guild.







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